Chris Latham

Chris spent years inside KAM and the wider credit hire market before co-founding CreditHire Assist. He writes about the practical use of AI in legal claims, knowledge-base architecture, and the case law that actually moves files.

Articles by Chris (6)

Most recent first.

Handler How-To1 July 2026

When the Customer Bought Their Policy Through ChatGPT: What That Changes for Credit Hire

Aviva, Compare the Market and GoCompare are now selling cover through ChatGPT apps. The handler will start meeting those customers at FNOL. The legal correspondence does not change. The customer-comms layer changes a lot.

Industry Update13 May 2026

Aviva's Building a ChatGPT App. Claims Teams Are Holding the Line. Both Are Right.

Distribution is sprinting on AI while claims is walking, for good reasons. The 3Rs filter shows motor claims teams where automation earns its keep right now.

Industry Update15 April 2026

Using AI in Credit Hire: What You Need to Know About Compliance

A practical guide to AI compliance in credit hire: the EU AI Act, hallucination risk, RAG architecture, AI literacy and UK GDPR obligations.

Strategy22 March 2026

Impecuniosity in Credit Hire: What the Courts Actually Require

What does impecuniosity mean in UK credit hire? A practical guide to pleading, proving, and defending it, grounded in Lagden v O'Connor and recent case law.

Strategy12 March 2026

Why AI in Legal Claims Needs a Knowledge Base, Not Just a Language Model

In legal claims work, language models need a curated knowledge base to be trustworthy. Here's why architecture matters for credit hire AI.

Advice5 March 2026

What to Do After a Car Accident: A Step-by-Step Guide

A practical step-by-step guide to what to do after a UK car accident: at the scene, evidence, insurer reporting, vehicle, hire, injury and time limits.