Chris Latham, Co-Founder, CreditHire Assist

Chris Latham

Chris spent years inside KAM and the wider credit hire market before co-founding CreditHire Assist. He writes about the practical use of AI in legal claims, knowledge-base architecture, and the case law that actually moves files.

Articles by Chris (7)

Most recent first.

Handler How-To1 July 2026

When the Customer Bought Their Policy Through ChatGPT: What That Changes for Credit Hire

Aviva, Compare the Market and GoCompare are now selling cover through ChatGPT apps. The handler will start meeting those customers at FNOL. The legal correspondence does not change. The customer-comms layer changes a lot.

Industry Update13 May 2026

Aviva's Building a ChatGPT App. Claims Teams Are Holding the Line. Both Are Right.

Distribution is sprinting on AI while claims is walking, for good reasons. The 3Rs filter shows motor claims teams where automation earns its keep right now.

Strategy18 April 2026

When Insurers Try to Intervene: What the Case Law Actually Says

A strategy guide to defeating intervention arguments in credit hire, grounded in Copley v Lawn, Manton Hire, Sayce v TNT and Bee v Jenson.

Strategy25 March 2026

Basic Hire Rates (BHR): Why Bunting Doesn't Stop You Challenging the Facts

Understanding what Bunting v Zurich actually decided about BHR evidence and why rigorous factual challenges at first instance remain essential.

Industry Update18 March 2026

The Real Cost of Manual TPI Responses

Credit hire teams spend hours manually researching and responding to TPI insurer correspondence. Here's what that costs, and what the alternative looks like.

Strategy12 March 2026

Why AI in Legal Claims Needs a Knowledge Base, Not Just a Language Model

In legal claims work, language models need a curated knowledge base to be trustworthy. Here's why architecture matters for credit hire AI.

Advice5 March 2026

What to Do After a Car Accident: A Step-by-Step Guide

A practical step-by-step guide to what to do after a UK car accident: at the scene, evidence, insurer reporting, vehicle, hire, injury and time limits.