CreditHire Assist - Terms of Use

These Terms of Use ("Terms") govern your access to and use of the CreditHire Assist platform ("Platform") provided by CaseFlow Automation Ltd ("we", "us", "our"), a company registered in England & Wales. By accessing or using the Platform, you agree to be bound by these Terms.

1. Licence Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your internal business purposes in connection with credit hire claims management.

This licence is personal to you and the organisation ("Client") that holds the subscription under which your account was created. You may not sub-license, assign, or transfer your access to any third party.

2. Prohibited Conduct

You agree that you will not, and will not permit any third party to:

1. Reverse engineer, decompile, or disassemble any part of the Platform, including its AI models, prompts, algorithms, knowledge bases, or underlying logic.
2. Scrape, crawl, or systematically extract data, outputs, or content from the Platform by automated means or in quantities that exceed normal business use.
3. Reproduce, copy, or redistribute the AI-generated outputs, case law analyses, or strategic guidance produced by the Platform for the purpose of creating a competing product or service.
4. Attempt to discover or reconstruct the system prompts, knowledge base contents, case law databases, or any other proprietary information embedded within the Platform.
5. Circumvent or disable any security, authentication, rate-limiting, or access-control mechanisms.
6. Share login credentials with any person not authorised under your Client's subscription.
7. Use the Platform outputs as a substitute for independent legal advice. All outputs are decision-support tools and must be reviewed by a qualified professional before use.
8. Upload malicious content, including but not limited to viruses, scripts designed to exploit the Platform, or deliberately misleading inputs intended to manipulate AI outputs.

3. Intellectual Property

All intellectual property rights in the Platform - including but not limited to its software, AI models, system prompts, curated knowledge bases, case law databases, user interface designs, and documentation - are and remain the exclusive property of CaseFlow Automation Ltd.

You retain ownership of any data you input into the Platform. However, you acknowledge that AI-generated outputs are produced using our proprietary systems and may not be used to build or enhance any competing product.

4. Output Traceability

All AI-generated outputs produced by the Platform contain digital watermarks that enable us to trace any output back to the originating user account and Client organisation. These watermarks are embedded for the purposes of:

• Protecting our intellectual property
• Investigating potential misuse or unauthorised redistribution
• Supporting compliance and audit requirements

5. Usage Limits

To ensure fair use and platform stability, individual user accounts are subject to daily limits on AI-powered features. If you reach your daily limit, access to AI features will resume the following day. Persistent excessive usage may be reviewed and may result in account restrictions.

6. Monitoring & Enforcement

We reserve the right to monitor usage patterns to detect violations of these Terms. If we reasonably believe that a violation has occurred, we may:

• Suspend or terminate your access immediately
• Notify your Client organisation
• Pursue legal remedies, including injunctive relief and damages

7. Data Protection

Your use of the Platform is also governed by our Privacy Policy. We process personal data in accordance with UK GDPR and are registered with the ICO (ZC013423).

8. Disclaimer

The Platform is a decision-support tool. It does not provide legal advice. All AI-generated outputs are drafts that require review by a qualified professional before being relied upon or sent to any third party. We accept no liability for decisions made based on Platform outputs without appropriate professional review.

9. Limitation of Liability

To the fullest extent permitted by law, our total liability arising from or in connection with your use of the Platform shall not exceed the fees paid by your Client organisation in the twelve (12) months preceding the claim.

10. Amendments

We may update these Terms from time to time. Material changes will be communicated via the Platform or by email. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of England & Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.

12. Contact

For questions about these Terms, contact us at info@caseflowautomation.co.uk.